FAQs
We’ve put together a list of the most asked questions which we hope you will find useful.
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Product FAQs
Do all Nutravet products contain natural ingredients?
Yes, all of our products only contain the highest quality, natural ingredients. Our ingredients are both ethically and sustainably sourced with the purity levels stated on the packaging, so you know exactly what you are giving your animals.
Are your products easy to administer?
Yes, we use sprinkle capsules not tablets, which are easy to administer to pets. They can opened up and the contents sprinkled into or onto the animal’s food. Nutramega and Nutramind are gel capsules that can also be pierced and squeezed into or onto pet’s food to help with easy administration. Nutrabio is a tasty paste developed to be palatable for pets.
Can nutravet products be given together?
Yes Nutravet products are natural and have been developed for specific situations. If an animal needs more than one nutravet product then there are no concerns taking them alongside each other.
If a pet is on medication, can Nutravet products be used at the same time?
Yes Nutravet products are natural and have been developed for specific situations and there are often benefits of a multimodal approach to animal health and nutrition.
Will my insurance cover the cost of your products?
This is dependent on your insurance company. All insurance policies are different, so you would need to check with your insurance company as to whether they cover nutraceuticals as part of your policy.
Ordering products
How do we order Nutravet products?
Our secure online system makes ordering, paying and reordering our products quick and simple.
We offer a selection of products available directly through this website where customers can purchase by adding the desired quantity to your basket and completing the checkout process. Our products are also available across the UK and Ireland at our authorised stockists, this includes our VetSelect range that is available exclusively through authorised stockists.
Why are only a selection of products available to buy online?
The VetSelect range, which is exclusively available through authorised veterinary practices are products which target very specific health situations, which in many cases require regular monitoring and should be recommended by a veterinary professional.
How much is delivery?
Standard delivery (3-5 working days) is £3.49 plus VAT. Express delivery (1-2 working days) is priced at £4.49.
How long does delivery take?
You can expect to receive your products within 3-5 working days from ordering. If you order over a weekend or Bank Holiday, your products will be dispatched the next working day. Express delivery is 1-2 working days (orders placed before 2pm Monday-Friday).
Where do you deliver to?
Direct purchases through www.nutravet.co.uk are only available for delivery in the United Kingdom (excluding North Ireland). Due to changes in regulations post Brexit, we are currently not able to deliver products outside of this region, and we apologise for this inconvenience and are working to find alternative solutions.
Do you have a returns policy?
If your product is faulty please contact us here and we’ll be happy to discuss this with you. For more information please see our Ts & Cs.
Token / loyalty scheme
What is the token scheme?
The UK loyalty scheme was an offer that allowed pet owners who purchased six qualifying products to receive a free box by collecting the tokens on the side of boxes.
Are all products valid on the token scheme?
No, our loyalty scheme was available to UK customers who purchased products that included a token on the packaging.
How can pet owners claim a free box?
Customers who still have the tokens from the our older boxes can continue to claim their free box. After saving up six matching tokens from the same product and same size of box they can be redeemed and claim a free matching product by completing and returning the token document and sending them in the post alongside valid receipts. For more information please click here
Nutracalm
How long does each administration of Nutracalm last?
On average, Nutracalm capsules last around 18 – 24 hours, however this can be dependent on the individual circumstances, situation and the severity of their anxiety.
How soon can pet owners see the benefits of Nutracalm?
On average, Nutracalm capsules work within 1-2 hours. Whilst the benefits of Nutracalm are fast acting it is beneficial to start administering Nutracalm the day before the desired effect is required.
Is it safe to give Nutracalm long-term?
Many pet owners use Nutracalm for one-off stressful events, such as vet visits, travel, kennel stays or fireworks night. However, as they are a natural product with no sedative effect there is no reason why they can’t be used long-term alongside behaviour training to help reduce stress and unwanted or unruly behaviour.
Can Nutracalm be given to puppies and kittens?
Yes, they are fine to be given to young pets.
How many Nutracalm capsules do animals need to take?
Administration of Nutracalm is dependant on the pet’s weight. Administration tables for Nutracalm can be found here.
How do you administer Nutracalm?
Nutracalm comes in the form of sprinkle capsules, which can be opened and the contents mixed into or sprinkled over the pet’s food.
Are there any known side effects of Nutracalm?
No, Nutracalm takes the edge off, resulting in a more relaxed version of a normal pet. There are no known side effects from using Nutracalm.
Can Nutracalm be used for rabbits and other small furries?
Yes, whilst the product packaging highlights its use for dogs, cats and horses we have many happy customers using Nutracalm for rabbits, guinea pigs and other small furry animals as the product administration is based on an animal’s weight.
Nutraflex
How soon will I see the results of Nutraflex?
Nutraflex is fast acting, most joint supplements take 6 weeks before they start to work – however on average the benefits of Nutraflex are seen within 4-7 days due to it’s unique high purity formula, please see the administration levels for your pet.
What’s the difference between Nutraflex, Nutraquin and Nutraquin+?
Nutraflex is a veterinary strength joint support product that works quickly and includes highly bioavailable Turmeric that works synergistically with Boswellia.
Nutraquin+ provides fast acting extra support and aids the natural systems that control inflammation and is more beneficial for pet’s with existing stiffness and joint related situations.
Nutraquin is a joint support product used as a preventative to support joint structure and mobility in puppies and animals where stiffness doesn’t exist yet and thus you may want to maintain healthy mobility for the future.
How many Nutraflex capsules will be needed?
Administration of Nutraflex is dependant on a pet’s weight. You can find administration information here.
Can Nutraflex be given to puppies and kittens?
Yes but if you are looking to maintaining healthy joints from an early age as a preventative measure then our standard Nutraquin product may be more cost effective solution for your pet.
How do you administer Nutraflex?
Nutraflex is supplied in sprinkle capsules not tablets, which are easy to administer to pets. They can can opened up and the contents sprinkled into or onto the animal’s food or given whole.
Are there any known side effects to Nutraflex?
No, although if your pet has a squid or shellfish allergy then please be aware that Nutraflex uses these ethically sourced ingredients.
Nutraquin and Nutraquin+
How soon will I see the results of Nutraquin+?
Nutraquin+ is fast acting, most joint supplements take 6 weeks before they start to work – however on average the benefits of Nutraquin+ are seen within 4-7 days due to it’s unique high purity formula, please see the administration levels for your pet.
What’s the difference between Nutraquin and Nutraquin+?
Nutraquin+ provides fast acting extra support and aids the natural systems that control inflammation and is more beneficial for pet’s with existing stiffness and joint related situations. Nutraquin is a joint support product used as a preventative to support joint structure and mobility in puppies and animals where stiffness doesn’t exist yet and thus you may want to maintain healthy mobility for the future.
How many Nutraquin+ capsules will be needed?
Administration of Nutraquin+ is dependant on a pet’s weight. You can find administration information here.
Can Nutraquin+ be given to puppies and kittens?
Yes, but if you are looking to maintain healthy joints from an early age, as a preventative measure then our standard Nutraquin product may be a more cost effective solution for your pet.
How do you administer Nutraquin and Nutraquin+?
Nutraquin+ is supplied in sprinkle capsules not tablets, which are easy to administer to pets. They can can opened up and the contents sprinkled into or onto the animal’s food or given whole. Nutraquin with Omega-3s are gel capsules which can be given whole at meal times or pierced and the contents mixed into the pet’s food.
Are there any known side effects to Nutraquin or Nutraquin+?
No, although if your pet has a squid or shellfish allergy then please be aware that Nutraquin+ uses these ethically sourced ingredients.
Nutracoat
How many Nutracoat capsules will a pet need?
Administration of Nutracoat is dependant on a pet’s weight. You can find administration information here.
How do you administer Nutracoat?
Nutracoat is supplied in gel capsules not tablets, which are easy to administer to pets. If an animal does not like taking full capsules, then they can be pierced and squeezed into or onto the food to help with easy administration.
How long does it take to see the benefits of Nutracoat?
Although many pet owners will see the benefits earlier we would expect a noticeable benefit to be seen after 6 weeks.
Is Nutracoat safe to use long-term?
Yes, Nutracoat have been developed for safe long-term use.
Are there any known side-effects to Nutracoat?
No, Nutracoat contains fish oils, there is no fish protein in the product so it is ideal for many allergy cases. Nutracoat’s refined Omega-3’s are ethically sourced from ocean sardines.
Nutramed
How many Nutramed capsules will my pet need?
Administration of Nutramed is dependant on a pet’s weight. You can find administration information here.
How long does it take for Nutramed to work?
Nutramed contains our own Boswellia Extract containing Boswellic acids which generally start to show benefits within 7 days.
Is Nutramed safe to use long-term?
Yes, Nutramed has been developed for safe long-term use.
How do you administer Nutramed?
Nutramed is supplied in sprinkle capsules not tablets, which are easy to administer to pets. They can can opened up and the contents sprinkled into or onto the animal’s food or given whole.
Nutracys+
How many Nutracys+ capsules will be needed?
Administration of Nutracys+ is dependant on a pet’s weight. You can find administration information here.
How long does it take for Nutracys+ to work?
You should start to see the benefits of Nutracys+ within two weeks, however every pet is different and this could dependant on the animal.
Is Nutracys+ safe to take long-term?
Yes, Nutracys+ can be used safely long-term.
How do you administer Nutracys+?
Nutracys+ is supplied in sprinkle capsules not tablets, which are easy to administer to pets. They can can opened up and the contents sprinkled into or onto the animal’s food or given whole.
Nutrabio
How long does it take for Nutrabio to work?
This will depend on the severity of the situation Nutrabio is used on but generally between 1-2 days.
Can Nutrabio be used long-term?
Yes, Nutrabio is ok to be used long-term although for frequent long-term gut health we would recommend Nutraflora.
How do you administer Nutrabio?
To administer Nutrabio remove cap and gently push down plunger to extract paste. Add to feed, or directly into the animal’s mouth. Each notch administers 2ml of Nutrabio. Watch our ‘How to administer Nutrabio’ video here.
Is Nutrabio for both dogs and cats?
Yes, Nutrabio is formulated to help support both cats and dogs.
How long does Nutrabio last?
Nutrabio has a shelf life of two years.
Nutraflora
How many Nutraflora capsules will be needed?
Administration of Nutraflora is dependant on a pet’s weight. You can find administration information here.
How long does Nutraflora take to work?
This is dependant on what Nutraflora is being used for, Nutraflora can be used for both short-term post operative use or long-term gut issues.
Is Nutraflora safe to use long-term?
Yes, Nutraflora has been developed to aid long-term gut health.
How do you administer Nutraflora?
Nutraflora is supplied in sprinkle capsules not tablets, which are easy to administer to pets. They can be opened up and the contents sprinkled into or onto the animal’s food or given whole.
Nutrafibre
How soon will I see the results of Nutafibre?
On average the benefits of Nutrafibre are seen within 2 weeks.
How much Nutrafibre will my pet need?
Administration of Nutrafibre is dependant on a pet’s weight. You can find administration information here.
Can Nutrafibre be given to young pets?
Yes, Nutrafibre is fine to be given to younger animals. Some pets have more sensitive digestion than others, so monitor progress with your vet and adjust daily serving as required.
How do you administer Nutrafibre?
Nutrafibre is supplied in pellets, which are easy to administer to pets. They can can be sprinkled onto or mixed into your pet’s usual food and the required quantity spread over their number of daily meals.
Are there any known side effects to Nutrafibre?
No, although some pets have more sensitive digestion than others, so monitor progress with your vet and adjust daily serving as required.
Nutramind
How many Nutramind capsules will be needed?
Administration of Nutramind is dependant on a pet’s weight. You can find administration information here.
How long does it take for Nutramind to work?
We would expect a noticeable benefit to be seen within 6 weeks.
Is Nutramind safe to use long-term?
Yes Nutramind has been developed as a long-term use product.
How do you administer Nutramind?
Nutramind is supplied in gel capsules not tablets, which are easy to administer to pets. If your pet does not like taking full capsules, then they can be pierced and squeezed into or onto your pet’s food to help with easy administration.
Can Nutramind be used for puppies and kittens?
Yes, Nutramind includes the key nutrients, which benefit younger pets in training and learning. Omega-3s have also been shown to aid learning abilities in young puppies.
Nutramarin+
How many Nutramarin+ capsules will be needed?
Administration is dependent on a pet’s weight. You can find administration information here.
Is Nutramarin+ safe to use long-term?
Yes, Nutramarin+ has been developed for safe long-term use.
How do you administer Nutramarin+?
Nutramarin+ is supplied in sprinkle capsules, not tablets, which are easy to administer. The capsules can be opened up and the contents sprinkled into or onto the animal’s food or given whole.
Do pet owners need a prescription to buy Nutramarin+?
No, Nutramarin+ can be purchased over the counter at any authorised veterinary practice, even if their pet is not registered there.
Can Nutramarin+ be used for puppies and kittens?
Yes Nutramarin+ is safe for both puppies and kittens.
Nutraren
How many Nutraren capsules will a pet need?
Administration is dependent on a pet’s weight. You can find administration information here.
Is Nutraren safe to use long-term?
Yes, Nutraren has been developed for safe long-term use.
How do you administer Nutraren?
Nutraren is supplied in a soft gel capsule which can be given while or pierced and the viscous gel squeezed out ink to your pets food.
Do pet owners need a prescription to buy Nutraren?
No, Nutraren can be purchased over the counter at any of authorised veterinary practice, even if their pet is not registered there.
Can Nutraren be used for puppies and kittens?
Yes Nutraren is safe for both puppies and kittens.
Nutraplaque
When should a pet start using Nutraplaque?
You can start using Nutraplaque at any age as part of your pet’s daily oral health routine to reduce plaque and tartar build up.
How long does it take for Nutraplaque to work?
The benefits of Nutraplaque are usually seen within 3-8 weeks of continued use but will be dependent on the pet’s unique situation. The effects can be seen for as long as the product is being taken, with the results providing visibly whiter, cleaner teeth and fresher breath.
How do you administer Nutraplaque?
Nutraplaque is supplied in sprinkle capsules, not tablets, which are easy to administer to pets. They can be opened up and the contents sprinkled into or onto the animal’s food or given whole.
Is Nutraplaque for both dogs and cats?
Yes, Nutraplaque has been formulated to help both cats and dogs.
How many Nutraplaque capsules will a pet need?
Administration of Nutraplaque is dependent on a pet’s weight. You can find administration/dosing information here.
Is Nutraplaque safe to use long-term?
Yes, Nutraplaque has been developed for safe long-term use.
Nutraotic Ear Cleaner
Can this be used on both dogs and cats?
Yes, it is safe to use on dogs, cats and puppies and kittens.
Can it be used alongside other Nutraotic products?
Yes, the products within the Nutraotic range have been developed so that they can be used simultaneously together.
Can it be used if the ear drum is perforated?
We wouldn’t recommend that any product is used if the ear drum is perforated without clear instruction from a vet. Nutraotic is a gentle formulation, and so use could be considered if recommended by the veterinary professional.
Can Nutraotic be used to eradicate ear mites?
Nutraotic has not been developed to specifically eradicate ear mites, but consistent use will contribute to the prevention of ear mites.
Can Nutraotic be used to break down and soften ear wax?
Yes, the salicylic acid and glycerine help to break down and remove the wax from the ear canal.
Can Nutraotic be used routinely and for ears undergoing treatment?
Yes, it is beneficial to be used as part of a routine ear cleaning programme and whilst an animal is undergoing treatment for otitis.
In severe cases could Nutraotic ear cleaner be decanted from the bottle into a syringe?
Yes, the twist top can be unscrewed enabling the product to be drawn up by a syringe.
Could you use Nutraotic ear cleaning wipes to apply the Nutraotic ear cleaner?
Yes, you could use the Nutraotic wipes, or alternatively apply directly into the ear or using a cotton pad.
What form of EDTA is used?
Nutraotic ear cleaner contains Tetrasodium EDTA which is a fully neutralised form of EDTA; EDTA helps to enhance antimicrobial activity by disrupting the biofilm protective layers that shield bacteria and fungi from antimicrobial agents. EDTA also helps to bind metal ions such as calcium and magnesium which bacteria use to stabilise their cell walls, therefore weakening the bacteria making it more susceptible to treatment.
Can Nutraotic ear cleaner be used as an anti-septic?
Yes, the inclusion of denatured alcohol has effective anti-septic properties.
Can this be helpful in cases of Pseudomonas infection?
Yes, Nutraotic ear cleaner contains ingredients with anti-septic ingredients and EDTA which helps to breakdown the biofilm of the bacteria, and so can help with the effectiveness of antibiotics as part of a complete treatment plan.
Nutraotic Ear Cleaning Wipes
Can this be used on both dogs and cats?
Yes, it is safe to use on dogs, cats and puppies and kittens.
Can it be used alongside other Nutraotic products?
Yes, the products within the Nutraotic range have been developed so that they can be used simultaneously together.
Can it be used if the ear drum is perforated?
We wouldn’t recommend that any product is used if the ear drum is perforated without clear instruction from a vet. Nutraotic is a gentle formulation, and so use could be considered if recommended by the veterinary professional.
Can Nutraotic be used to eradicate ear mites?
Nutraotic has not been developed to specifically eradicate ear mites, but consistent use will contribute to the prevention of ear mites.
Can Nutraotic be used to break down and soften ear wax?
Yes, the salicylic acid and glycerine help to break down and remove the wax from the ear canal.
Can Nutraotic be used routinely and for ears undergoing treatment?
Yes, it is beneficial to be used as part of a routine ear cleaning programme and whilst an animal is undergoing treatment for otitis.
What material are Nutraotic ear cleaning wipes made out of?
The Nutraotic ear cleaning wipes are made from 70% Viscose, typically made from natural ingredients such as wood pulp. Viscose is a highly absorbent material whilst also being very soft and gentle to the touch. Polyester makes up the remaining 30% of the wipes which provides durability and strength, reducing the risk of tears.
Are the Nutraotic ear cleaning wipes recyclable?
Nutraotic ear cleaning wipes aren’t curb-side recyclable as they combine two materials to achieve a wipe which is both absorbent, soft and durable.
How big are the ear wipes?
Nutraotic ear cleaning wipes are 6.5cm circular wipes, an optimal size for cleaning ears.
Can you use one wipe to clean both ears?
No, we would always recommend using a new wipe per ear to avoid the transmission of any harmful bacteria or debris between ears.
Why does it contain Chloroxylenol?
The inclusion of chloroxylenol in ear wipes offers significant benefits by providing antiseptic, antibacterial and antifungal protection, preventing odours, and supporting overall ear hygiene. Its effectiveness and safety make it a valuable ingredient for maintaining ear health, particularly in pets.
What form of EDTA is used?
Nutraotic ear cleaning wipes contain Disodium EDTA which is a partially neutralised form of EDTA; EDTA helps to enhance antimicrobial activity by disrupting the biofilm protective layers that shield bacteria and fungi from antimicrobial agents. EDTA also helps to bind metal ions such as calcium and magnesium which bacteria use to stabilise their cell walls, therefore weakening the bacteria making it more susceptible to treatment.
Can Nutraotic ear cleaning wipes be used as an anti-septic?
Yes, the inclusion of Chloroxylenol has effective anti-septic properties.
Can this be helpful in cases of Pseudomonas infection?
Yes, Nutraotic ear cleaning wipes contain ingredients with anti-septic ingredients and EDTA which helps to breakdown the biofilm of the bacteria, and so can help with the effectiveness of antibiotics as part of a complete treatment plan.
