Nutravet privacy policy

GENERAL

This privacy policy sets out how Nutravet (UK) Limited uses and protects any information that you give Nutravet (UK) Limited.

Nutravet (UK) Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Nutravet (UK) Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2009 and last updated on 19th September 2022 .

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

PERSONAL INFORMATION

Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics does record your computer’s IP address which could be used to personally identify you, however Google does not provide us access to this. We consider Google to be a third party data processor.

If you are under 16 years of age you MUST obtain parental consent before contacting us.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, IP address and interests
• other information relevant to orders, customer surveys and/or offers

How we collect your data?

We may use a range of methods to collect data from and about you. You may provide us with your Identity and contact data by filling in webforms or by corresponding with us by post, telephone, email or social media.

This includes personal data you provide when you complete actions such as:

• sign up to receive our E-newsletter;
• make enquiries or request information be sent to you;
• create an account on our website;
• order our products or services;
• ask for marketing to be sent to you;
• engage with us on social media;
• enter a competition, promotion or survey;
• fill out one of the contact forms on our website
• make payments via Square payment system
• leave comments or reviews on our products or services

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and website, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• Provide you with the products and services agreed.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
• We may use the information to customise the website according to your interests.
• Meet legal requirements

Retention of Personal Information

The length of time we keep personal data on file depends on the type of information. We retain personal information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Products and Services agreed to, our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

If you have elected to receive marketing communications from us, we retain information for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your website account.

We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

EMAIL NEWSLETTER

We use Campaign Monitor to provide email marketing services. We consider Campaign Monitor to be a third party data processor (see section below).

Email addresses remain within the Campaign Monitor database for as long as we continue to use their services for email marketing or an unsubscribe request is received. All email marketing contains an unsubscribe link where you may unsubscribe at any time to prevent future emails being received.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in Campaign Monitor for future analysis and evaluation. Such tracked activity is common in email marketing platforms and may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more useful and relevant content based.

If you are under 16 years of age you MUST obtain parental consent before joining our E-newsletters. While your email address remains within the Campaign Monitor database, you will receive periodic emails from us.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We encourage users wishing to discuss sensitive details to make contact via a primary communication channel such as by telephone, email or private message if on social media.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

CUSTOMER TESTIMONIALS & COMMENTS

We use customer testimonials and comments on our Website, Marketing materials and Social Media, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

To be able to login and use this website as a registered trade account you will need cookies enabled.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

OUR THIRD PARTY DATA PROCESSORS

We use third parties to process personal data on our behalf. These third parties have been carefully chosen.

• Google (Privacy policy)
• Campaign Monitor (Privacy policy)
• Square (Privacy policy)

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

CONTROLLING YOUR PERSONAL INFORMATION

The data controller of this website is: Nutravet (UK) Limited a UK Private Limited Company

Registered in England No. 7338477.

You may choose to control your personal information in which case you can do so as stated below. Once your request has been received we will carry out your request within 30 days.

• Unsubscribe to future email marketing using the link situated in the footer of emails received
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at [email protected]
• You have the right to ask for a copy of any of your Personal Data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. To do so please do so in writing to the address below:
• You can request that your personal details be deleted by writing to the address below:

Nutravet (UK) Ltd,
The Warehouse,
Shard Lane,
Hambleton,
Lancashire,
FY6 9BX