Terms & conditions

Updated January 2024

We are Nutravet (UK) Ltd, a company registered in England with registration number 07338477, and registered office The Warehouse, Shardlane, Hambleton, Poulton-Le-Fylde, FY6 9BX. Our registered VAT number is 100 5310 91.

We can be contacted in writing to our registered address as above, via email [email protected] or by telephone 0845 604 1688.

If we need to contact you, we will do so my telephone, email address or delivery address provided at the point of order.

Direct purchases through www.nutravet.co.uk are only available for delivery in the United Kingdom (excluding North Ireland). Due to changes in regulations post Brexit, we are currently not able to deliver products outside of this region, and we apologise for this inconvenience and are working to find alternative solutions.

We reserve the right to vary our prices from time to time. We take all reasonable care to ensure the advertised price is accurate, including VAT. We will check prices before accepting your order and if the correct price is less than the price on your order, we will charge the lower amount. If the correct price is higher than your order, we will contact you before accepting the order.

To purchase products, you can use the search options on the website to search through the Nutravet product range and select your product. Products which fall under the VetSelect range are not available for direct purchase and are only available for purchase at an Authorised Veterinary Stockist. RRP prices are visible on the website.

Items can easily be added, edited, and deleted from your basket. All products are subject to availability.

Once you are happy with your order in your basket select Proceed to Checkout where you will be asked to input your contact details, delivery address, payment details using a secure server connection. Once your order is received you will receive a confirmation email, and should you require any further assistance you can contact us via the methods outlined above. See our Privacy Policy to understand how we use your information to improve our service.

Your order will be deemed accepted on dispatch of the order, at which point the contact will come into existence and you will not be able to make changes to your order. If, for whatever reason, we cannot accept your order we will contact you via telephone, email, or post.

All orders are shipped on a 2–3-day delivery time using a tracked delivery service at a cost of £3.49 which is highlighted in your basket total. We aim to dispatch all orders within 1 working day of order confirmation. If your ordered is delayed by events outside our control we will make your aware as quickly as possible, and endeavor to resolve the issue.

We will deliver the products to the address you specify on your order, and so it is important that this address is accurate. All orders are tracked, with no signature requirement. You will be sent tracking reference directly from the courier. If you notice damage to the parcel upon receipt, then please photograph the parcel and contact us directly to report. You will own the products once they have been successfully delivered to you.

Returns & Refunds

In accordance with the Direct Selling Regulations, if the goods are unsuitable or faulty when you receive them then please contact us within 7 working days of receiving the goods or return them to us within 14 days. To make a return please email us at: [email protected] to let us know you will be making a return and specify if you would like a refund or replacement. You will receive a refund or replacement within 2 weeks of us receiving the returned goods.

All returns should be sent with a copy of your original order confirmation to the following address Nutravet Ltd, The Warehouse, Shard Lane, Hambleton, Poulton-Le-Fylde, FY6 9BX. We suggest that a tracked service is used with the goods insured to the purchase value. We will pay for the cost of the return if the products are faulty or not as described, or if you are returning the item due to a mistake in how the product has been priced or described.

Coupon Codes

Nutravet will from time to time produce coupon codes for special offers that can be used on nutravet.co.uk as indicated. Nutravet reserves the right to cancel any coupon codes without notice or reason.  If you have any queries about a coupon code please get in touch.

Our Products

Nutravet reserves the right to amend the specification of the product if required to confirm with any applicable safety, statutory or regulatory requirements which do not materially affect the quality or performance.

Product images used on our website are for illustrative purposes only, your product may vary slightly from those images.

If you would like to speak to a member of our team call: 0845 604 1688 (our opening hours are Monday to Friday 09:00 – 17:00).